Terms and conditions IP consultation

Scope of Service

This is a private clinical service and is not funded by the NHS, unless explicitly stated otherwise (e.g. NHS Pharmacy First).

A consultation will be carried out by a registered Pharmacist Independent Prescriber, which may include:

  • Collection of relevant medical information

  • Review of current medications and allergies

  • Assessment of symptoms

  • Physical observations where appropriate (e.g. temperature, blood pressure)

Following assessment, the pharmacist will determine whether:

  • Self-care or over-the-counter (OTC) treatment is appropriate

  • A prescription-only medicine is clinically appropriate

  • Referral to a GP or other healthcare service is required

Where appropriate and with your consent, consultation details may be shared with your GP surgery to support continuity of care.

Privacy and Data Protection

Your personal and medical information will be collected, stored, and processed in accordance with UK GDPR and Data Protection legislation.

Information is used only for:

  • Providing clinical care

  • Legal and professional record-keeping

  • Communication with your GP or other healthcare professionals where appropriate

For full details, please see our Privacy Policy:
👉 https://www.marksteypharmacy.co.uk/policies/privacy-policy

Payment Terms (Private Prescribing)

Private pharmacist prescribing involves the following fees:

  • Clinical assessment fee: £20

  • Prescription fee (if medication is prescribed): £10–£15
    (depending on the medicine supplied)

Important:

  • A consultation does not guarantee that a prescription will be issued

  • Fees cover the clinical assessment and professional time, not just medication supply

  • All applicable fees will be explained before proceeding

Prescribing Policy and Limitations

The Pharmacist Independent Prescriber is qualified to prescribe for selected minor and uncomplicated conditions, where clinically appropriate.

These may include (but are not limited to):

  • Urinary tract infections

  • Skin infections

  • Chest infections (uncomplicated cases only)

  • Sinusitis

  • Tonsillitis / sore throat

  • Conjunctivitis (non-severe cases)

  • Mild pain or inflammation

The pharmacist will not prescribe for:

  • Controlled drugs (e.g. morphine, ADHD medications)

  • Severe or chronic pain conditions

  • Long-term management of asthma or COPD

  • Diabetes or hypertension

  • Severe or acute eye conditions

  • Unlicensed cannabis-based products (including CBD)

Prescribing decisions are always based on clinical judgement, national guidance, and patient safety.

Customer Responsibilities

To ensure safe and effective care, you agree to:

  • Provide accurate and complete information during your consultation

  • Inform the pharmacist of any relevant medical conditions, medications, or allergies

  • Follow the advice and instructions provided

Providing inaccurate or incomplete information may affect the safety or suitability of treatment.

You should seek medical advice if:

  • You experience side effects after starting treatment

  • Your symptoms worsen or do not improve

  • Your medical circumstances change during treatment

Referral and Escalation

If your condition is not suitable for pharmacy treatment, or if red-flag symptoms are identified, you will be advised to seek care from:

  • Your GP

  • NHS 111

  • Urgent care or A&E (where appropriate)